# Resolving "Bad Request" Error

## Cause

Unknown, but it has something to do with the SSO login.  Happens sporadically.

## Applies To

- When you are trying to access an SSO-protected website
- When you see "Bad Request", like the following message:  
  [![image-1707097594734.png](https://notes.its.uri.edu/uploads/images/gallery/2024-02/scaled-1680-/8Da8sAanmXkKob19-image-1707097594734.png)](https://notes.its.uri.edu/uploads/images/gallery/2024-02/8Da8sAanmXkKob19-image-1707097594734.png)

## Resolution

Any of the three options below should resolve the issue:

- Try browsing to the same page in a different browser (that you hadn't already tried)
- Try browsing to the same page in your main browser, but using a incognito/private window.
- Clearing the cookies/cache from your main browser.